Virtual Receptionist Service

  • Caller details captured as determined by you
  • Option for our receptionists to transfer calls to relevant person or department
  • Online signup, live within minutes
  • Backed by the longest running answering service in the UK


How pureJAM works for you


Setting Up

Getting your login takes a minute and then you can then use the online portal to tell us about your company and how to handle your calls


Divert Your Phone

We'll give you an 0208 number for you to divert your landline, mobile or office switchboard to



Our experienced, award winning operators will answer the calls in your company name, following your pre-set call instructions



If you've asked us to in your call instructions (which you can update or timetable) we can patch the caller to the correct person at your company



We will then send you your message via SMS/Email. You will also be able to view the message on the online portal.

Established In 1977

We've been answering calls since 1977, making us the longest established answering service in the UK

Online Account Settings

You have total control of your account via your online control panel

Messaging Options

You can choose to have the call details sent via SMS/Email or your online portal

24 Hour

We operate 24/7/365 and we don't charge you more for calls outside normal hours

UK Based

All your calls will be answered by our UK based operators

Dedicated Number

Divert your calls to the dedicated number we give you. We can also supply a local or 0844 number

Don't just take our word for it

See all the reviews of pureJAM on Trustpilot

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Always ThereTaking your calls, so you don't have to

You can use us to take your calls when you want to get some work done, are away or just need some peace and quiet.

Sleep SoundlyWe operate around the clock

We offer a 24/7 service. Ideal if you have a support number that you need answering anytime, day or night. We specialise in out of hours answering.

Please HoldDon't miss an important lead or enquiry

pureJAM can act as an overflow, so we’ll take the calls you’d otherwise miss.

Plans & Pricing

pureJAM is a pay monthly service
Our packages start at £35/month and there's a package to suit companies small and large.


£35 / month
Low Volume Use

  • No inclusive minutes
  • All calls: £1.50 / minute
  • Sign Up


£320 / month
Need a bit more?

  • 300 mins included / month
  • £1.50 / min for excess calls
  • Sign Up


£485 / month
Sizeable Call Volumes

  • 500 mins included / month
  • £1.50 / min for excess calls
  • Sign Up


£885 / month
Only For The Really Busy

  • 1000 mins included / month
  • £1.50 / min for excess calls
  • Sign Up

Costs Common To All Packages

  • Setup Fee FREE
  • 24 Hour Answering FREE
  • Email Delivery FREE
  • SMS Delivery  (optional) 5p/sms
  • If caller transferred through to your UK landline2p/minute (for the patched call only)
  • If caller transferred through to your UK mobile5p/minute (for the patched call only)
  • Sales Calls Refundable
  • Wrong numbers/hoax calls FREE

NB: Prices are exclusive of VAT which will be charged at the checkout stage


Common questions and answers

  • Who are we?

    PureJAM is one of the services to be offered by JAM, one of the UK’s longest running, award-winning answering services.

  • What do you do?

    PureJAM is a virtual reception service where we can answer calls in your company name, taking a message and/or transferring the call across to you.

  • What information will you take?

    We can ask for the caller’s name, company name, telephone number (and a second number if required), an email address and also a postal address. We can also add custom fields for you if required.

  • How do you know how to handle the calls?

    Setup is done by yourself online so we just follow your instructions, answering in the company name and following the screen as per your requirements. You can also create usernames with individual instructions such as call patching (transferring), and taking a message.

More Questions?

Have a look at our other FAQ's


Ask our sales team

Contact Form 020 8242 6200

Our success speaks for itself

Our stats record our success rate by displaying answering rates, average ring time and quality control.

Stats compiled over the last 24 hours
  • %Answer Rate

  • ringsAverage Ring Time

  • %Average Quality

  • minsCustomer Service Response

About Us

JAM is an award-winning telephone answering company with an enviable industry standing and an unrivalled reputation for excellence.

Established in 1977 by Jackie Ann Millman to service the needs of musicians who were losing bookings due to missed calls, JAM has evolved over the years and developed into a comprehensive, technologically advanced business capable of servicing clients on a local, national and global scale.

We operate 24 hours a day 7 days a week and your calls are answered by highly trained, experienced and motivated staff. We do not outsource unsociable hours call handling to lone homeworkers – in fact some call centres outsource their out-of-hours calls to JAM – and we can offer you the same level of service at 3am as we do at 3pm.

As the late 80s and early 90s progressed and businesses realised the need for EVERY call to be answered and handled efficiently and professionally, our client list grew to include SMEs, blue-chip corporates and government agencies.

Four decades of experience has put us at the vanguard of a very competitive and crowded marketplace and we remain confident that both our service offering and commitment to client satisfaction is second to none.

Why do clients stay with JAM? It's because we do the simple things very well. We have many industry and business awards because we focus on doing a good job and making sure our clients are happy. It's not rocket science but it's a business model that has worked and continues to work.

Our Other Services

We offer three great services so you can choose the right one for you and your business.

Simple Message Taking

PAYG from 86p to £1.20 per call
Answer is a pay as you go message taking service. A JAM trained operator will answer in your company name, capture the callers details, company, number and accurate message. Receive your message via Email/SMS/Online Portal.
  • Simple PAYG pricing
  • Name, number, company & accurate message
  • Option to ask for email address
  • Live within minutes
  • Itemised billing
more info
  • 24/7/365 at no extra cost
  • UK based
  • SMS / Email / Online portal message delivery
  • Virtual Receptionist Service

    From £35 / month
    pureJAM is a Virtual Receptionist service designed to act as a front desk for you. A JAM trained operator will answer in your company name, ask questions as specified by you, and if required put the caller through to a mobile or landline. Receive your message via Email/SMS/Online Portal.
    • Pay monthly
    • Caller details captured as determined by you
    • Call can be connected to your landline/mobile
    • Timetable your status
    • Fast online sign-up
    more info
    • 24/7/365 at no extra cost
    • UK based
    • SMS / Email / Online portal message delivery

    Bespoke Call Handling

    JAM is our flagship service aimed for companies with specific requirements involving noting the details from a caller and depending on issue/geographical location contacting the relevant person on call based off the pre-determined Rota. Other services include Customer Service, first line support
    • Pay monthly
    • Bespoke scripting and data capture
    • Emergency call outs using your rota
    • Update your FAQs online
    • Full message analytics
    more info
    • 24/7/365 at no extra cost
    • UK based
    • SMS / Email / Online portal message delivery