FAQs

Who are we?
PureJAM is one of the services to be offered by JAM, one of the UK’s longest running, award-winning answering services.
What do you do?
PureJAM is a virtual reception service where we can answer calls in your company name, taking a message and/or transferring the call across to you.
What are your opening hours? Are you genuinely a 24/7 service?
We do offer a genuine 24/7 service (including bank holidays). If your line is diverted, we will always answer your calls.
Will I receive my own dedicated number?
As part of the service we can provide an 0208 number (or an 0207 at your request). This number will remain in your account for the time you are a client. If you require another number, please do let us know and we’ll recommend a provider who can sort this for you.
What information will you take?
We can ask for the caller’s name, company name, telephone number (and a second number if required), an email address and also a postal address. Please note that the more information we take, the longer the calls will be.
How long does setup take?
Setting up your PureJAM account is incredibly quick to do. Most accounts are up and running within 10-15 minutes. Click on sign up and then follow the instructions from there. Once you have paid your first invoice, the account is then up and running.
How does the billing work?
Our pricing starts at £30 per month management fee plus 85p per minute on the calls. If we transfer the call across to you, the billing then changes to 5p per minute to a landline number, 10p per minute to a mobile number and 15p per minute overseas. Invoices are generated on a monthly basis including your management fee, call time and patched time plus VAT.
How do you know how to handle the calls?
Setup is done by yourself online so we just follow your instructions, answering in the company name and following the screen as per your requirements. On the PureJAM service, you can also create usernames with individual instructions such as call patching (transferring), and taking a message.
How do I divert my calls to you?
Please speak to your phone provider for instructions on how to do this. However, it’s usually just entering a code and then our divert number. BT divert instructions are online, otherwise your provider will be able to help.
Can I set a timetable so I can change my call instructions as per the time of day?
This would be no problem. We have a feature on this account called Auto (Timed). If you have your usernames set to this status, you can then create a timetable. For example, available (with call patching) 9am – 5pm and outside of these times to just take a message.
This all sounds great – how do I sign up?
You just need to click on the Sign Up button and fill in your information. We then send across a username and password to your portal login. Once you have setup the account and paid the first invoice, everything will be live and ready to go.
What is the contract term?
PureJAM works on a rolling monthly contract.
What level of support do you provide? I need some help setting up the service.
For any help on your PureJAM account, please login to the portal and send a U2U to your Account Manager. You can also ring in and speak to our Shift Manager or any of our friendly sales team. Please note that we do require any changes in writing so always best to send us a U2U on the portal or an email to sales@jam.co.uk.
What is the difference between Answer.co.uk and PureJAM?
Answer.co.uk is our basic message taking service, priced at £1 per call. On this service, we take a caller’s name, company name, telephone number and a message. If you would prefer to start on this service, please click on the blue Answer logo at the bottom of the page or visit http://www.answer.co.uk The main difference is that we can transfer calls on PureJAM and also take additional information such as an email address/postal address.
Can you ask any additional questions?
We can usually script in 1-2 extra questions on PureJAM. Please let us know what you would like asked and we will advise if PureJAM is the correct service for you. Otherwise, we can give you some more information on our top level service JAM – http://www.jam.co.uk
I need a more bespoke service – can this be done?
JAM is our bespoke service where we specialise in call outs and anything that requires a more extensive, tailored screen. Prices start at £70 per month management fee. If you would like to discuss JAM in more detail, please do contact us at sales@jam.co.uk / 020 8242 6200 and we’ll go through what service would be best for you.
How do I cancel the service?
If you would like to cancel the service, you just need to send an email across to sales@jam.co.uk and accounts will then sort any final payments. The notice period is 30 days.